COVID-19 Update #6

Dear Clients,

And we’re back!

We have become very busy! We want to thank everyone who has entrusted us with the care of their pets(s). We truly appreciate you all.

Per the directions of the governor and CVMA (Colorado Veterinary Medical Association), we are still providing curbside care with NO CLIENTS IN THE BUILDING. As soon as we can, we have plans to utilize our fenced back yard to facilitate social distancing while allowing owners to be with their pups during exams. Cats will still be inside only.

We appreciate clients wearing masks when we are communicating with them in the parking lot. With our small staff, if infected, we would likely have to shut down for a time.

Please be patient with us! We are still understaffed, but we are doing our best to remain open to serve our clients, patients, and the community. We are trying very hard to stay on schedule, but if your pet will require more time than we originally planned for, please understand if we ask for you to leave your pet with us for a time.

If you have another appointment to attend, please drop your pet off as we cannot guarantee having them finished in time. We schedule 30 minutes for every medical and vaccine appointment, but sometimes pets have more concerns than we can diagnose and treat in 30 minutes.

Please allow 24 to 48 hours for medication or food refills to be completed.

Current hours are as follows:

Mon, Tues 8am – 5pm
Wed closed
Thurs, Fri 8am – 5pm
1st and 3rd Saturdays of the month 8am-12pm

As mentioned in the last update, please call from your car when you arrive, and a staff member will come out to assist you and your pet. PLEASE STAY IN YOUR CAR.

We require that your pet be on a leash or in a carrier. If you need to borrow a leash or carrier, let us know when you make your appointment and we will make provisions for you to pick these items up prior to the appointment.

Thanks!

-Dr Burger


Update #5

Dear Clients,

Well, we are still here at FVH!

Things seem to be getting a little busier as the world gets used to this new normal. Please be patient with us! We are understaffed at this time, but we are doing our best to remain open to serve our clients, patients, and the community. If you can drop your pet off for their appointment, this may decrease wait times in your car. If you have another appointment to attend, please drop your pet off as we cannot guarantee having them finished in time. We schedule 30 minutes for every medical and vaccine appointment, but sometimes pets have more concerns than we can diagnose and treat in 30 minutes. We are trying very hard to stay on schedule, but if your pet will require more time than we originally planned for, please understand if we ask for you to leave your pet with us for a time.

As noted in Update #3, we will announce our hours weekly. Please check our Facebook page and your email regularly. This information will also be on our voicemail.

For the week of April 20th – 25th we will be open (staffed) from 9am – 1pm Mon, Tues, and Friday and we will book appointments as needed following those hours. Thursdays will be reserved for essential dental/surgical procedures and urgent care appointments. We may be able to accommodate other hours on a case by case basis. We will be opening for Saturday appointments on May 2nd and May 16th from 8am – 12pm (staffed) with appointments after 12pm being scheduled as needed. What this means is someone will be here for the staffed times. If no appointments are scheduled after the staffed time, we will not be present.

If you call our office after we are closed, messages will be accepted for medication and food refills. Please allow 24 to 48 hours for refills to be completed. Instructions will be provided for urgent care and emergency appointments. Urgent care and emergency triage will be provided Monday through Friday until 6pm by Dr. Burger. The number for this service is 720-445-6573.

As mentioned in the last update, please call from your car when you arrive, and a staff member will come out to assist you and your pet. PLEASE STAY IN YOUR CAR, we are trying to eliminate exposure of our staff as much as possible.

We require that your pet be on a leash or in a carrier. If you need to borrow a leash or carrier, let us know when you make your appointment and we will make provisions for you to pick these items up prior to the appointment.

Thanks!
-Dr Burger


Update #4

Dear Clients,

Well, we all survived another week of our new COVID-19 world!

We are still working on our curbside protocols and welcome any constructive criticism!

As noted in Update #3, we will announce our hours weekly. Please check our Facebook page and your email regularly. This information will also be on our voicemail.

For the week of March 30th — April 4th and the week of April 6th — April 10th we will be open (staffed) from 9am — 1pm Mon, Tues, Thurs and Fri and we will book appointments as needed following those hours. We will also be opening for Saturday appointments on April 4th and April 18th from 8am — 12pm (staffed) with appointments after 12pm being scheduled as needed. What this means is someone will be here for the staffed times. If no appointments are scheduled after the staffed time, we will not be present.

Please be patient with us. We are understaffed at this time, but we are doing our best to remain open to serve our clients, patients, and the community. If you can drop your pet off for their appointment, this may decrease wait times in your car.

If you call our office after we are closed, messages will be accepted for medication and food refills. Please allow 24 to 48 hours for refills to be completed. Instructions will be provided for urgent care and emergency appointments. Urgent care and emergency triage will be provided Monday through Friday until 6pm by Dr. Burger. The number for this service is 720-445-6573.

As mentioned in the last update, please call from your car when you arrive, and a staff member will come out to assist you and your pet. PLEASE STAY IN YOUR CAR, we are trying to eliminate exposure of our staff as much as possible.

We require that your pet be on a leash or in a carrier. If you need to borrow a leash or carrier, let us know when you make your appointment and we will make provisions for you to pick these items up prior to the appointment.

Thanks!
-Dr Burger


Update #3

Dear Clients,

Well, our first two days of the new protocol were exciting and successful! Everyone (clients, staff and patients) did a wonderful job. We have worked out some kinks in the system and have already improved our efficiency.

We will announce our hours weekly as the world changes and we learn better what our clients’ needs are. Please check our Facebook page and your email regularly. We will also have a voicemail with information available as well as hours posted on our building.

Tomorrow, Saturday, March 20th, 2020, hours will be as normal, 8am – noon.
For the week of March 23rd – 28th we will be open (staffed) from 9am – 1pm and we will book appointments as needed following those hours. We will also be opening for Saturday appointments on March 28th and April 4th. We will be open (staffed) from 9am – 1pm and will book appointments as needed after those hours. What I mean by this is someone will be here from 9am until 1pm. If no appointments are scheduled after 1pm, we will not be present.

If you call our office after we are closed, messages will be accepted for medication and food refills. Please allow 24 to 48 hours for refills to be completed. Instructions will be provided for urgent care and emergency appointments. Urgent care and Emergency triage will be provided Monday through Friday until 6pm.

Please, PLEASE communicate what your needs are. Special hours may be arranged pending staffing and if a later pick up time for medications is needed, we can arrange this.

As in the last update, please call from your car when you arrive, and a staff member will come out to assist you and your pet.

We require that your pet be on leash or in a carrier. If you need to borrow a leash or carrier, let us know when you make your appointment and we will make provisions for you to pick these items up prior to the appointment.

Thanks!
-Dr Burger


Update #2

COVID-19/Novel Coronavirus Update

Dear Clients,

As predicted, we will be instituting further protocols to protect clients and staff. Starting Thursday March 19, 2020, we ask that you remain in your car. Call us from the car and someone will come and get your pet. If you do not have a cell phone available, honk your horn and wave at us and we will come and get your pet. We require that your pet be on leash or in a carrier. If you need to borrow a leash or carrier, let us know when you make your appointment and we will make provisions for you to pick these items up prior to the appointment. We will then call and get a history from you and make a treatment plan for you to approve and your pet will be cared for. Payments will be processed either by phone or from your car by a staff member. Our staff will wear gowns, masks and gloves while handling your pet, but still give lots of pampering and love!

It is often difficult to decide what constitutes urgent care or an emergency. We are here to support you. Our front desk staff and CVTs will be triaging calls and prioritizing care. We will accommodate non urgent, routine care be done as a drop off only. We are minimizing the number of non-critical surgeries for the next 2 weeks, and we will update you as things change.

If your pet has a current VCPR (veterinary client patient relationship), and we feel a telemedicine conference would suffice, we will set this up with you. Cost of these conferences will be the same as our regular exams, unless more time is needed (>30 minutes), in which case we will charge per 15-minute increment. If we start the telemedicine conference and it is determined that your pet needs to be seen, we will not charge full price for both exams.

If you are sick, please let us know. We have several employees in the higher risk group that we need to protect. We will discuss with everyone who is sick (by phone) what protocol will work best for all.

Sincerely,
Morgan Burger, DVM and the Francis Veterinary Hospital family.


Update #1

COVID-19/Novel Coronavirus

Dear Clients,

With increasing concerns about COVID-19, we want to share with you the steps we are taking at Francis Veterinary Hospital to protect the health and safety of our clients and team members.

We are closely monitoring local and national reports on the developing impact of COVID-19. Based on recommendations from the Centers for Disease Control, the World Health Organization, and applicable public health agencies, we will determine and implement appropriate actions as needed.

There is no evidence that companion animals can spread COVID-19. Despite this, it is recommended that if you are sick with COVID-19, restrict contact with pets and other animals. If you must care for a pet while sick, wash your hands before and after, and wear a facemask.

We will continue to provide care to your animals. Appointment protocols may be changed pending the spread of the virus, to minimize exposure to everyone.
In our hospital, cleanliness is a very high priority. Currently, we are instituting even more rigorous and enhanced cleaning and disinfecting protocols.

If you have an appointment, please call from the parking lot (or prior to leaving your home if no cell phone is available) to ensure we can move you and your pet directly into an exam room. This means you may need to wait in your car for a short time (weather permitting), but this will decrease the time spent in shared areas. We will keep you apprised of our schedule and if we expect any delays.

Please call the office to make alternative arrangements for your appointment if you, a family member, or someone in your home has tested positive COVID-19 test or has exhibited ANY of the following symptoms within the past 72 hours:

• Fever
• Cough
• Sore throat
• Difficulty breathing
Alternative arrangements for your appointment include:
• Telemedicine (facetime/skype/phone) consult for patients with a current VCPR (veterinary/client/patient/relationship).
• Communicating with our doctors/staff via phone, then handing your pet to us in our fenced yard to the side of the hospital to be brought into the hospital as a drop off appointment.
• Rescheduling your appointment to a later date.

The health and safety of our clients and team are our top priority. Hopefully, these measures will help keep our doors open to serve you and the community. Please call us with any questions.

Sincerely,
Morgan Burger, DVM and the Francis Veterinary Hospital family.


Please check our facebook or call our office at (303) 279-5952 for updates on hours and our updated COVID-19 protocols.